Trust Centre
Trust, by design.
Seven commitments — the reason customer-facing businesses can rely on ShiftCover365 for the moments that matter.
01
Worker verification
Every worker submits a Smart ID which is confirmed by their manager through an HR verification process before they can apply for shifts.
02
Reliability history
A live reliability score is calculated from previous shifts — no-shows, late cancellations and completed shifts. Fully transparent to every manager.
03
Ratings
Both sides rate each shift after completion. Ratings compound over time and are visible on the worker profile.
04
Accountability
Workers submit a periodic till check every three hours during active shifts, plus a final till log at the end. Discrepancies are automatically flagged.
05
Audit trail
Every event — application, assignment, till check, sign-off — is time-stamped and immutable. Ready for HR, payroll or compliance review.
06
UK GDPR
UK-based data handling with versioned consent audit trails, right-to-erasure and data export. Marketing communications are opt-in only.
07
Security
Role-based access controls, encrypted-at-rest storage, TLS in transit, rate-limited authentication and detailed system audit logs.